In my post earlier today I said that when I received my ipsy glam bag it was different than what my “glam bag sneak peak” said I would be getting in my bag this month. Well, I sent an email to ipsy customer service and within less than an hour I got this reply…
Thanks so much for letting us know!
I’m sorry to hear the Glam Bag goodies you received didn’t match what you saw in your online Glam Bag. You should’ve received the following products this month:
NYX Cosmetics; ipsy Eye Shadow Trio
tre’StiQue; Mini Matte Lip Crayon (Nantucket Nude)
Evelyn Iona Cosmetics; Cream Blush (Ash)
Bayberry Naturals; Moisturizer (Rosehip & Hibiscus)
Vasanti Cosmetics; Brighten Up! Exfoliating Cleanser
Don’t worry, I’ve issued a replacement order to your current address for the items you haven’t received. You’ll get a tracking number via email once your package leaves our warehouse (within 5 -7 business days).
Apologies again for the inconvenience!
Let me know if I can help with anything else, and thanks for being part of ipsy!
Thank you so much ispy! That is some really good (and really fast) customer service! If you don’t already subscribe to ipsy, here is just another reason why you should!
If you want to check it out here is my referral link: https://www.ipsy.com/new?refer=uqdkx